Document Management: Employees were constrained to office locations for generating essential business documents such as invoices and quotations, often leading to delays in customer services.
Purchase Order Errors: Frequent miscommunications resulted in incorrect orders to suppliers.
No Written POs: A lack of written purchase orders allowed vendors to add extra charges during delivery.
Inefficient Communication: Excessive time spent on calls to check shipment and document statuses.
Limited Access to Reports: No streamlined reports for shipment details, sales performance, shipment, expenses and payments.
Slow Decision-making: Lack of insightful data for making informed decisions.
Customer:Spices Exporter and Manufacturer (since 1983)
Geographic Scope:Global Operations
Time Frame: 4 Months for Implementation
Participants: Cross-Functional Team from Raj International and Shipzy